Privacy Policy

Your privacy is important to us.

Last Updated: September 4, 2024

This Privacy Policy (“Policy”) applies to services provided by WiserAI, Inc. (“we”, “us”, or “WiserAI”) and our website, product pages, mobile or web applications, or other digital products that link to or reference this Policy (collectively, the “Services”) and explains what information we collect from users of our Services (a “user”, “you”, or “your”), including information that may be used to personally identify you (“Personal Information”) and how we use it. We encourage you to read the details below. This Policy applies to any visitor to or user of our Services.

We reserve the right to change this Policy at any time. We will notify you of any changes to this Policy by posting a new Policy to this page, and/or by sending notice to the primary email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this Policy to check for any changes. Changes to this Policy are effective when they are posted on this page. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use and sharing of your Personal Information is subject to the updated Policy.

Scope and Applicability

Data protection laws distinguish between entities that control the purposes and means of processing information and entities that process information on behalf of other entities. Our customer agreement (“Customer Agreement”) governs our provision of Services to a business customer (a "Customer"). When WiserAI processes Personal Information on behalf of a Customer to provide contracted Services, we do so in accordance with the terms of the Customer Agreement and the Customer's instructions, not this Policy. If you wish to exercise your rights regarding Personal Information we are processing on behalf of a Customer, you should contact the applicable Customer for assistance, and WiserAI may forward communications we receive from you to the Customer for resolution. We are not responsible for the privacy practices of our business customers, which may differ from those in our Policy.

Moreover, this Policy does not apply to any third-party applications or services that are used in connection with our Services, or any other products, services or accounts provided by other entities under their own terms of service and privacy policy (collectively, "Third-Party Services"). For example, a Customer may connect, directly or through another application, video conferencing services, calendar management, call transcriptions, and other meeting software. These Third-Party Services are not part of our Services and are provided by independent third parties under their policies and terms. Lastly, the Services may contain links to other websites. We have no control over these websites and they are subject to their own terms of use and privacy policies.

What Information Do We Collect?

Information You Provide to Us

Account Information

To create an account for the Services or to enable certain features, we may require that you provide us with information for your account such as name, email, work location and address, password, and authentication credentials, which may include your mobile phone number for purposes of multi-factor authentication.

Professional Profile Information

You may also provide your Linkedin URL, personal biography including a description of past work experience, job title, organizational details, job description, phone number and profile picture.

Customer Data

In order to provide the Services, we may collect information from audio and video streams through your device or video-conferencing solution. You may also create and store certain content on the Services, such as content cards, playbooks, and call comments. Such data and content is collected and stored on behalf of the Customer based on instructions from the Customer pursuant to the Customer Agreement. Any Customer Data is controlled by the respective privacy policy of the Customer, and we encourage you to review the privacy policy of the applicable Customer for more details.

Other Information You Provide

We receive other information from you when you choose to interact with us in other ways, such as if you sign up for one of our webinars or newsletters, participate in a survey or event, or otherwise communicate with us.

Information We Collect Automatically

Furthermore, we may automatically collect in and through the Services the following “Technical Information”:

Device data

Device data, including information about the type of device or browser you use, your device's operating software and settings, and device identifiers, such as IP address.

Usage data

Usage data, including, but not limited to, cursor movement, text box entries, pages viewed, sign-in interactions, and other usage behavior identified by analytics events.

Network and internet information

Network and internet information, including, IP addresses, bounce rates, browser type and version, use of spoofing, active (TCP/IP) ports, number of sessions initiated, click streams, and network/Wi-Fi access points.    We use cookies and other tracking technologies to help us collect and process Technical Information. Please see the “How Do We Use Tracking Technologies” section below for more information.

Third Party Services

If you choose to enable any Third-Party Services to interoperate with the Services, such as Zoom or Google Meet, the third-party provider may share some information about you, including Customer Data collected by the Third Party Service from your device audio and video streams.

Authorization

In connection with Third Party Services, we may collect and store your authorization information and permissions so that we can continuously receive updated information from such Third Party Services.

Authentication

If you sign up or login to our Services using a supported authentication services (e.g., Google Auth), we collect authentication information provided to us by the provider to allow you to log in.

Authentication

If you sign up or login to our Services using a supported authentication services (e.g., Google Auth), we collect authentication information provided to us by the provider to allow you to log in.

Marketing Information

We may receive marketing or demographic information about you from third parties or partners, for example, data about your organization or industry or other public information from sources like social media or online professional profiles. We may combine this information with other data we already have to improve your experience with our Services or inform you of Services we think may be of interest to you.

Channel Partners

We may engage joint marketing, referral, and other channel partners and may receive or transmit information with such partners that we engage for joint marketing activities and our referrals and rewards programs.

Publicly-Available Sources

We may receive or collect information that is in the public domain.

How Do We Use The Information We Collect?

We use the information we collect:
To deliver and improve the Services and your overall user experience.
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
To link or combine user information with other Personal Information.
To develop, improve or expand our business, products and services.
To conduct internal reporting, auditing, and research, including focus groups and surveys.
To compare and verify information for accuracy and update our records.
To email, message, or otherwise contact you with information and updates about us and the Services.
To respond to your comments and questions and provide customer service.
To send you information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
To analyze how you use the Services with tools to help us understand traffic patterns and know if there are problems with the Services.
Create targeted advertising to promote the Services and engage our users.
In connection with a merger, acquisition, reorganization or similar transaction.
When required by law or to respond to legal process.
To protect our users, other individual lives, and/or the rights or property of Company.
To maintain the security of the Services.
At your direction or instruction, or for any other purpose with your consent.

How Do We Use Tracking Technologies?

Some of the features on the Services may require the use of “cookies” - small text files that are stored on your device’s hard drive. We use cookies to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to remember your preferences, analyze trends, learn about our user base, and operate and improve our Services. We may supplement the information we collect from you with information received from third parties, including information collected using third party cookies. You may delete and block all cookies from our Services, but parts of the Services may not work or your overall user experience may be diminished, since it will no longer be personalized to you. It may also prevent you from saving customized settings, like log-in information.     We want to be open about our cookie use. The following sets out how we may use different categories of cookies and your options for managing cookie settings:

Required cookies

Required cookies enable you to navigate the Services and use their features, such as accessing secure areas of the Services. If you have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you. These cookies allow us to uniquely identify you when you are logged into the Services and to process your online transactions and requests.  Because required cookies are essential to operate the Services, there is no option to opt out of these cookies.

Performance cookies

These cookies collect information about how you use our Services, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identify you. Information is only used to improve how the Services functions and performs. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the Services.   To learn how to opt out of performance cookies using your browser settings, click here.

Functionality cookies

Functionality cookies allow our Services to remember information you have entered or choices you make and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.   To learn how to opt out of functionality cookies using your browser settings, click here.

Targeting or advertising cookies

From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Services. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited the Services. By way of example, as you browse the Services, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our advertising partners then enable us to present you with retargeted advertising on other Services based on your previous interaction with the Services.    To learn more about these and other advertising networks and their opt out instructions, click here.     In addition to cookies, we may use other tracking technologies to help us collect and process Technical Information:
Log Files, which are files that record events that occur in connection with your use of technology services, including the Services
Pixels (also known as web beacons), which are code embedded in a website, email, application or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access technology that contains a pixel, the pixel may permit us or a separate entity to track your interactions. We may incorporate pixels from separate entities that allow us to track our conversions, bring you advertising, and provide you with additional functionality.

Analytics and Interest-Based Advertising

We may use analytics services to help us understand how users access and use the Services and other aspects of our products and services. In addition, we work with agencies, advertisers, ad networks, and other technology services to place advertisements on our behalf on other websites and services. Our third party analytics services providers and advertising providers may use cookies and other tracking technologies to collect and store data Technical Information to be used for the purposes outlined in this Privacy Policy.
Google Analytics. We use Google Analytics to help collect and analyze certain information for the purposes discussed in this Policy. You may opt out of the use of cookies by Google Analytics at https://tools.google.com/dlpage/gaoptout.